Delivery

Australian Deliveries 

  • We offer Same Day Local Delivery to Gold Coast, Brisbane CBD & Byron Bay. Please see details below.
  • We offer Free Overnight Delivery for all orders over $100.
  • Delivery is only $4.95 for orders under $100.
  • We send your order the Same Day if it is placed prior to 4pm AEST weekdays
  • If you live in a capital city or a major metro area you will receive your delivery the very Next Day
  • All orders placed on weekends will be sent the following business day.

For overnight Delivery, we use Australia Post eParcel Express Service.  They will deliver to your door.  If you are not home they will leave you a delivery card with contact details for you to arrange collection or re-delivery of your item.  All deliveries will require a signature.  For ease of delivery, we recommend your parcel be sent to an address where someone will be able to receive it during the business hours of 9am - 5pm.

You will receive an email from Another Love when your order has been dispatched containing your tracking number.  Use your Australia Post tracking number to find out how close you are to receiving your delivery by clicking HERE

The Another Love headquarters are located in Queensland.  Please consider any Queensland Public Holidays when placing your order. 

 

Same Day Delivery - Brisbane CBD/Gold Coast/Byron Bay

Orders to be delivered to Brisbane CBD, Gold Coast & Byron Bay are eligible for same day delivery as long as the order is placed before 10am AEST.  If your order is urgent please contact us on 1300 005683 and we will do our best to get your order to you as soon as we can!  

Some outer suburbs of Brisbane, Gold Coast and Byron Bay are excluded from the same day delivery network.  All same day delivery orders are sent via Fastway Couriers.

Please contact us by telephone or email customercare@anotherlove.com if you have any questions on same day delivery areas and times. 

 

International Deliveries

  • We ship Worldwide using DHL Express Courier Service.
  • We offer a flat rate delivery charge of $30 AUD for International orders, no matter how many items you purchase!
  • Shipping time can vary and is usually between 3-7 days depending on customs clearance delays. 
  • Orders are be subject to duties & import taxes in the country where delivery is made.  Please ensure you are familiar with the fees charged on imports in your country as a return shipping fee is charged by DHL if the order is not collected or delivered due to refusal to pay import fees.  

When orders shipped internationally reach your destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.  Another Love is not responsible for any possible duties & taxes which may be applied by customs in the country where delivery is made.  Responsibility for any customs duties, taxes or other fees which may be imposed will rest with the customer.  

Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also unfortunately cannot mark any international order as a 'gift', due to law prohibitions.

Your order will require a signature upon delivery.

Should you have any questions regarding delivery, please contact us by email customercare@anotherlove.com

 

Unclaimed Deliveries

Should your item be returned to us after attempted deliveries or unclaimed at your local postal service, your item will be refunded less our delivery costs and return costs as charged by the shipping agent.  This applies to all deliveries addressed correctly to the address supplied by the customer.  All deliveries have tracking details which will be supplied to you with shipping for your tracking convenience. Please contact us should you require any assistance in tracking your article as we are more than happy to assist you.

 

PH 1300 00 LOVE | 1300 00 5683