Frequently Asked Questions

 How can I contact you?

Please send us an email at  customercare@anotherlove.com

Do I have to create an account to place an order?

You can shop at ANOTHER LOVE without creating an account.  Simply use our quick and easy Guest Checkout.

However, register with us and you'll be able to enjoy the following benefits

  • Easily track your orders
  • Add products you love to your Wish List
  • Subscribe to our style updates
  • Get special member only discounts and gifts
  • Get advance notice of our Sales
  • Save your details so shopping with us in future becomes even easier

What size should I order?

We know it can be a bit difficult to know what size you are, especially as many of our designers are international. To help you figure out your size, each product has a SIZE & FIT tab.  There you will find our personal recommendation to determine your selection easily! There is also a universal SIZE CHART on each product page thats shows all international and Australian sizing conversion.  Should you require help please do not hesitate to contact us.

What countries do Another Love ship to?

Another Love ships Internationally!

We have a set price for all International Deliveries detailed on our Shipping page.  If you have any further questions, please email customercare@anotherlove.com

Should I wish to return an item, when will my refund show up in my account?

We offer a very quick returns process.  Once we have received your item, and your return has been approved we will process your refund immediately into the payment method in which you used to purchase. However depending on your bank, in some instances please allow 5 - 10 days for your refund to return to your account.

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

Does ANOTHER LOVE ship to multiple addresses?

Unfortunately we are unable to ship to multiple addresses. If you need to send items in your order to different addresses, i.e. for a gift, we suggest you place separate orders for each item. As we offer free shipping within Australia, hopefully this doesn't cause too much inconvenience!

Can I change or amend my order once it has been placed?

Before your purchases have been prepared to be dispatched we can cancel an item, change the size or edit your billing and shipping details.  If you need to make any amendments, please telephone or email customer care on customercare@anotherlove.com for assistance.